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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kathi Ponzetti

Kathi Ponzetti

October 7, 2024

5  out of  5
rating by Kathi Ponzetti
"Update the home improvements we had made to the house."
We responded:
"Thanks Kathi for taking the time to recognize our office for our service. We really appreciate you taking time to give us a review "
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Bobbi Watt Geer

October 1, 2024

5  out of  5
rating by Bobbi Watt Geer
"I had been with another insurance company for over 30 years, so I didn't make a change to State Farm lightly. Ladd spent considerable time reviewing our situation and making recommendations that improved our coverage and our costs. And, he did so in a very responsive and thoughtful way. I appreciate having such good coverage and customer service right here in my back yard."
We responded:
"Bobbi, thanks for taking the time to comment on our service. We strive to be the best service since that is an item we can control with insurance. Appreciate you trusting us to handle your needs and look forward to working with you in the future "
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james stanek

September 10, 2024

5  out of  5
rating by james stanek
"Great service great response. Quick action great job."
We responded:
"Thanks so much for taking the time To comment on our office. We work hard to provide top notch service. So happy we assisted you with your insurance needs!"
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Jeremy Davidson

August 29, 2024

5  out of  5
rating by Jeremy Davidson
"Have worked with Ladd for several years. He has always been very knowledgable matching the right type of insurance coverage for our needs and reminding us how it fits into our larger financial picture. He always reaches out if he sees discounts/better options available and stays in touch with us regularly. Recently needed additional coverage, Ladd was very responsive with options and getting the new policy in place. Additionally, he’s always willing to answer any questions I have regarding a claim, even when assigned a Home Office claims manager. Ladd and his team are always willing to be our local and trustworthy team that provide the necessary info to help us make the best financial decisions."
We responded:
"Thanks for the kind words Jeremy. It is my pleasure to assist you and look forward to helping you with your insurance needs and continue being the trusted advisor you have come to know with my agency!"
Profile photo of Giorgionna Simco

Giorgionna Simco

August 5, 2024

5  out of  5
rating by Giorgionna Simco
"Wonderful customer service, Aimee was so helpful!"
We responded:
"Thanks so much for taking the time to post such kind words about Amy. We work very hard to have the best possible service and Amy is a big part of that. "
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Becky Osterholm

July 30, 2024

5  out of  5
rating by Becky Osterholm
"I found ladd wagner and staff very nice and helpful"
We responded:
"Thanks so much Becky for the comments. We look forward to assisting you with your auto insurance and other insurance needs!"
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Brandon B

July 24, 2024

5  out of  5
rating by Brandon B
"I have been dealing with Ladd Wagner and State Farm for over 15 years. Ladd and his team have always taken care of our family. I would not trust anyone else!!!"
We responded:
"Thanks Brandon for the kind words. There are many choices for your insurance needs and I appreciate you trusting me to handle those needs for your family. "
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Darla Loucks

July 24, 2024

4  out of  5
rating by Darla Loucks
"I think there are new people there. They were polite and helpful."
We responded:
"Thanks so much Darla for your comments. As with many businesses, there is turnover and I do my best to get my team up and running as quickly as possible. If you ever have questions on your insurance needs, please let me know "
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Buddy Murphy

July 17, 2024

5  out of  5
rating by Buddy Murphy
"Answered my questions about a windshield Crack. They covered the repair and advised me on replacement coverage."
We responded:
"Thanks Buddy for taking time to post the review. We value your insurance business and please let us know anytime we can assist you"
Profile photo of Kaia Sipple

Kaia Sipple

July 12, 2024

5  out of  5
rating by Kaia Sipple
"We have worked with the agency for several years. Ladd and his staff member Amy are very knowledgeable and have always answered my questions. I consulted Ladd recently prior to filing a claim, even though we had already scheduled repair services. State Farm customer service was great, they moved quickly to support our timeline! There is no substitute for kid glove service."
We responded:
"Thanks Kaia for the kind words. So glad we were able to assist with your insurance claims in a professional manner. Look forward to working with you and your family in the future "
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Kevin Henry

July 9, 2024

4  out of  5
rating by Kevin Henry
"I had a problem with my vehicle loan and they helped me through it and I was greatly appreciative."
We responded:
"Glad we weee able to assist you Kevin. Thanks for allowing us to assist with your insurance needs"
Profile photo of ANTHONY CARRERA

ANTHONY CARRERA

July 9, 2024

5  out of  5
rating by ANTHONY CARRERA
"Awesome experience. Thank you Shannon rath, and all of the staff."
We responded:
"Thanks so much Anthony for taking the time to post a review about your experience in our insurance office. Very happy that Shannon was able to take care of your needs "
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Joan Rozzo

June 14, 2024

5  out of  5
rating by Joan Rozzo
"Amy was quick to respond to my problem and very helpful. Luckily, I didn’t need to submit a claim but I really appreciated her input."
We responded:
"Thanks Joan so much for recognizing Amy’s contribution to your needs. We appreciate being your insurance agent and look forward to continuing our relationship with you "
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Michael Powers

June 14, 2024

5  out of  5
rating by Michael Powers
"Awesome service from State Farm, Ladd Wagner’s office,, thank you very much!!!"
We responded:
"Thanks Michael for taking the time to comment. We take your business seriously and want to be the best insurance agency in the area. "
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james vitek

June 14, 2024

5  out of  5
rating by james vitek
"Ladd was very helpful. Also he was able to notarize a document for me."
We responded:
"Thanks Jim. It has been a pleasure helping you and your wife with your insurance needs "
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Paul Carfang

June 3, 2024

5  out of  5
rating by Paul Carfang
"Ladd and all his employees are very professional and treat you as a valued customer. We have been with Ladd's agency for over 20 years. He has provided us with coverage on our car's, house, investments, and any other insurance needs. This has continued now helping my son and daughter with home loans, car loans, and coverage of their own. Like everything he does, claims are handled immediately and professionally."
We responded:
"Thanks so much Paul. I really appreciate you taking the time to do this beautiful review. It has been my pleasure to help your family as they traverse Life’s path. You have a wonderful family!"
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Julie Porta

May 31, 2024

5  out of  5
rating by Julie Porta
"Ladd and his staff always provide answers and options for all of my questions. They keep me informed of services I may want to take advantage of, and have excellent follow-through."
We responded:
"Thanks so much Julie for taking the time to express such kind words. We strive to be the best service possible for insurance needs. There are many choices and we are very happy you have chosen us "
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Lisa Abraham

May 30, 2024

5  out of  5
rating by Lisa Abraham
"Ladd is very knowledgable and thorough. He made every effort to accommodate our schedule and answered all of our questions in an easily understandable way."
We responded:
"Thank you so much for taking the time to write a review. I believe that people need a basic understanding of their insurance plan. There are many choices & we appreciate you choosing us!"
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Hunter Hurst

May 28, 2024

5  out of  5
rating by Hunter Hurst
"Ladd and his team have helped our family navigate life changes. It’s so great to be able to sit down and talk to someone in person during those times"
We responded:
"Thanks so much Hunter. We appreciate being your insurance provider & helping life go right "
Profile photo of Sam Fortuna

Sam Fortuna

May 21, 2024

5  out of  5
rating by Sam Fortuna
"Shannon helped make it a super easy experience for me. She's very friendly and helpful! Would definitely recommend."
We responded:
"Thank you Sam for taking the time to mention your experience with Shannon. The kind words are very nice and we hope your insurance experience with us continues in the manner you expect "
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Mike Snow

May 21, 2024

5  out of  5
rating by Mike Snow
"Ladd Wagner and his team are fantastic to work with. They are proactive about changes and helpful in getting the most value. They will always take care of you."
We responded:
"Thanks Mike so much for allowing us to help you with your insurance plan. It’s been a pleasure watching your family grow up and the things they have accomplished. If any other insurance need arises, please let us know! Thanks again for the kind words"
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Melissa Swift

May 19, 2024

5  out of  5
rating by Melissa Swift
"Ladd has been very friendly and helpful with our billing inquiries and processing."
We responded:
"Thanks and I work hard to make sure that we have that service commitment that you deserve for your insurance plan "
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Dave Barr

May 16, 2024

5  out of  5
rating by Dave Barr
"Ladd and his staff are great to work with. I would highly recommend them if your looking for an insurance agent."
We responded:
"Thanks so much Dave for the kind words-I really appreciate you and your family and it's been a pleasure watching the children grow up"
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Doug R

April 24, 2024

5  out of  5
rating by Doug R
"Ladd and team are great!"
We responded:
"Thanks Doug for allowing us to assist you with your insurance needs. We strive to have the best customer service possible "
Profile photo of Jack Garrow

Jack Garrow

April 15, 2024

5  out of  5
rating by Jack Garrow
"Quick, Complete and Painless! In other words, Great!"
We responded:
"Thanks Jack for recognizing our office. We appreciate your insurance business and look forward to continuing to serve you"