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Customer Service Representative - State Farm Agent Team Member

Full Time in Murrysville - PA

Responsive recruiter
Replies within 24 hours
Benefits
  • Simple IRA
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCYI’ve been a State Farm agent for over 20 years, and what continues to motivate me every day is the opportunity to run a small business that truly helps people. There’s nothing more rewarding than helping families protect themselves from life’s unexpected moments — and earning the trust of my community over two decades has been one of my proudest achievements.
My team would describe our office in one word enriching. I value creativity, initiative, and people who think outside the box. We keep communication strong through weekly huddle calls where we celebrate wins, share recognition, and keep the energy high.
Community involvement is at the heart of what we do. We partner with the local Recreation Department to support three major annual events and frequently participate in other community programs throughout the year. We also know how to have fun together — from axe throwing and mini golf to cooking classes and paint-and-sip nights. Every Friday, we show our team spirit by wearing our favorite team colors.
I believe in offering flexibility and balance, which is why we provide flexible scheduling, paid education or training (even outside of insurance), and professional development opportunities for every team member. We also celebrate birthdays with team lunches, reimburse for continuing education, and reward great performance with bonuses and recognition lunches when monthly goals are met.
The people who thrive in my office are self-motivated, positive, and proactive. I’m not a micromanager — I trust my team to take ownership and bring fresh ideas that keep our agency evolving. If you’re ready to grow, be creative, and make a real impact, this is the kind of environment where you’ll thrive.
ROLE DESCRIPTION
As a Customer Service Representative - State Farm Agent Team Member with Ladd Wagner - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
Compensación $35,000.00 - $45,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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